Marketing Videos
Knowledge Author Persona - Rachel
The team and I created a persona profile for a knowledge base author named Rachel. We drafted a script around the various features that had recently been added to the product and highlighted how their benefits helped a person like Rachel.
Knowledge Manager Persona - Gwen
The team and I created a persona profile for a knowledge base manager named Gwen. We drafted a script around the various features that had recently been added to the product and highlighted how their benefits helped a person like Gwen.
eGain for Five9 Marketplace Connector Video
Using the key features listed by the SMEs, I drafted a script and recorded the narration. I then worked with the editor to create graphics. I provided input on the direction of the video as well. This is one of many videos for which I have provided the scripts, direction, and voicework listed on the eGain Marketplace.